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caryfernan
Participating Frequently
November 7, 2019
Answered

Cannot install upgrade to second computer

  • November 7, 2019
  • 4 replies
  • 1110 views

I just upgraded to PS Elements and Premiere Elements 2020. Was successful installing on desktop computer. Tried to installed on second laptop computer but as soon as I launch the exe file, the installer does not launch. I was on chat last night and they provided me an alternate download location, however, that did not work either. They wanted to take control of my computer remotely, which I never allow. Has anyone encountered this problem? If so, how did you solve.  Thanks!

This topic has been closed for replies.
Correct answer VipinGupta

For the Installation problem of Elements 2020 on your computer, you can try the Silent Installation command and steps mentioned below:

 

1) Open Command prompt on your computer

2) Navigate to the Setup folder, where Set-up.exe and other files are present on your machine. This can be done by following the steps from this article: https://www.watchingthenet.com/how-to-navigate-through-folders-when-using-windows-command-prompt.html

3) Once you have successully set the path of Setup.exe in command prompt type the below command and Hit ENTER.

4) You should either see a progress installation number in percentage or an error code.

 

Command: Setup.exe --silent=1

[Moderator note: I changed the color of Setup.exe--silent=1 to make it easier to read]

let us know if this works or not.

 

Thanks

Vipin

 

4 replies

C
caryfernanAuthor
Participating Frequently
November 8, 2019

First, just to update I reported the phishing email adobecare@outlook.com. It is a registered email with abode, not adobe but a user by that name. My account was not compromised.Thx all for your assistance.

 

@vipingupta; I ran command prompt, navigated to the directory where the set-up.exe resides, entered command line option -silent=1. Same thing. Click yes to allow app to make changes to harddrive; looks like it starts, then just quits. No error message.I've disabled firewall, anti-virus, disabled non-essential start-up items and nothing works. So frustrating! It's a Windows 10 HP laptop. Had no issued upgrading on my desk top. Appreciate your input.

 

 

VipinGupta
Adobe Employee
VipinGupta
Adobe Employee
November 8, 2019

There are two Hyphens (--) before the silent command.

could you please try again? In case if it still fails, Please share a screenshot for the same.

 

Thanks

Vipin

C
caryfernanAuthor
Participating Frequently
November 8, 2019

Thank you vipin! Success! Used the --silent=1 option to install both PRE and PSE.I appreciate your assistance and hope this helps anyone else with this issue.

C
caryfernanAuthor
Participating Frequently
November 7, 2019

OK, thank you peru.

VipinGupta
Adobe Employee
VipinGuptaCorrect answer
Adobe Employee
November 8, 2019

For the Installation problem of Elements 2020 on your computer, you can try the Silent Installation command and steps mentioned below:

 

1) Open Command prompt on your computer

2) Navigate to the Setup folder, where Set-up.exe and other files are present on your machine. This can be done by following the steps from this article: https://www.watchingthenet.com/how-to-navigate-through-folders-when-using-windows-command-prompt.html

3) Once you have successully set the path of Setup.exe in command prompt type the below command and Hit ENTER.

4) You should either see a progress installation number in percentage or an error code.

 

Command: Setup.exe --silent=1

[Moderator note: I changed the color of Setup.exe--silent=1 to make it easier to read]

let us know if this works or not.

 

Thanks

Vipin

 

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    November 7, 2019

    "Any suggestions on what I should do or a way to report??"

    See here:

    https://helpx.adobe.com/security/alertus.html

     

    Go here:

    https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-redemption-codes_stillNeedHelp

    and

    Explain what happened and see if they will revoke your serial number and issue you a new one.

     

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    November 7, 2019

    What operating system?  Photoshop Elements 2020 won't run on Windows 7.

      C
      caryfernanAuthor
      Participating Frequently
      November 7, 2019

      Windows 10 computer. Do you know if adobecare@outlook.com is legit customer service email? Received pm to email them with issue. I did but they want login info and I don't feel comfortable sharing. Thanks for your help Peru.

      MichelBParis
      MichelBParis
      Legend
      November 7, 2019

      Danger, it's a scam attempt!!!!!!!

      No Adobe help via email.

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