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3 replies

Greg_S.
Community Expert
Community Expert
November 7, 2019

So, is it Elements 10 or 11?  What methods have you used to open the Editor? Was it working previously on the same machine?  If so, what has changed?  If not, is this a new installation? 

Try resetting the preferences file.  Immediately after launching the program, press Alt+Shift+Ctrl.  A message should pop up asking if you want to delete the Settings file.  Answer OK.

davescm
Community Expert
Community Expert
November 6, 2019

No problem, I've moved your post to the Photoshop Elements forum

Dave

davescm
Community Expert
Community Expert
November 6, 2019

Not quite all. Are you using Photoshop or Photoshop Elements? What operating system are you using?

Dave

Participant
November 6, 2019

very sorry. elements 11 and system is window 10 home