cannot open raw files

Forum|Forum|2 years ago
August 12, 2023
2 replies
588 views

Hello i am using latest Photoshop Elements 2023 and already installed camera raw everytime when i try to open raw file i got a mes Photoshop Element cannot open this file. My raw file format is RW2. please help

Problem or error

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Jeff Arola

Community Expert

The Panasonic Lumix S5 II (LUMIX DC-S5M2) requires camera raw 15.2 or newer.

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

Pse 2023 installs camera raw 14.4, so you need a newer camera raw version such as the current 15.5 version

on this page. It says 15.4, but the download is actually 15.5.

You can update pse 2023 by following these directions:

Update the Camera Raw version on your Mac or Windows machine

Last updated on Jan 12, 2022 | Also Applies to Elements Organizer, Premiere Elements

Find out how to update the Camera Raw version on your Mac or Windows machine.

Note:

The following is a workaround to update Camera Raw within Elements. It is recommended to wait for Camera Raw updates within the product for issue fixes.

If you haven't been able to update the Camera Raw plug-in for Elements, follow these steps:

Download and install the latest Camera Raw version from https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

Quit all Adobe applications.
On macOS, double-click the .dmg file to mount it.

On macOS, double-click the .pkg file to start the installer.
On Windows, double-click the downloaded .exe file to start the installer.
Follow the on-screen instructions.
Once installed successfully, close the installer window.
Navigate to the following folder:

On macOS: /Library/Application Support/Adobe/Plug-ins/CC/File Formats

On Windows: C:\Program Files\Common Files\Adobe\Plug-Ins\CC\File Formats
Copy the Camera Raw plug-in from the CC > File Formats folder that is mentioned in the above step.
Navigate to the following folder:

On macOS: /Library/Application Support/Adobe/Plug-ins/Elements<Version Number>/File Formats

On Windows: C:\Program Files\Common Files\Adobe\Plug-Ins\Elements<Version Number>\File Formats
Replace the existing Camera Raw plugin in Elements<Version Number> folder with the plug-in that you copied in step 8.