cannot reinstall elements

Forum|Forum|9 years ago
December 30, 2016
1 reply
210 views

I have a Macbook Pro 2010 running 10.7.5

I have been using photoshop elements for years.

I recently had someone from Apple helping me to solve a permissions issue which was not the right thing! And they broke all of my programs!!

I am now trying to reinstall photoshop elements from the original CD but it will not work.

I don't know what to do.

I tried using the install / reinstall program but when I am prompted to put in the disc it doesn't see that I have put it in, so I am unable to complete the task.

I don't know what else to try.

Any suggestions would be gratefully received.

Thank you!!!!!

This topic has been closed for replies.

Peru Bob

Community Expert

Does your drive read other discs? If not, it may be a drive or driver issue.

What version of Photoshop Elements?

Bantock101Author

Participant

I have my original disc for elements and my serial number. I looked at what version of photoshop elements is on my computer and it was elements 10. I tried downloading it and installing it but it would not recognize my serial number. So I read that when you are installing just one element you have to make a special arrangement for that. On the site it recommends uninstalling and cleaning. I have run the uninstaller. Now It is saying that I need to eject the disc image. And when prompted, the installer just goes away. So that is not working.

My original disc for elements 3 is not working either it says something about not supporting power pc.

So in the meantime I tried downloading photoshop elements 9 but that isn't working either.

I'm not sure what to try doing next.

Thank you!!

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