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Participating Frequently
May 2, 2021
Question

cannot reinstall my Elements 2018. Just seeing FOLDERs

  • May 2, 2021
  • 2 replies
  • 662 views

hi.

I wanted to do a re-install of my software after deleting some system files.

When the DMG is finished being verified, i only get a window with a number of folder icons showing. It is not going into install.. and i dont see any installation icons.

I do see one icon with a big red circle around it....  sort of looks like an error.. like i cant do something.. or it cant do something...

i've never seen an error lile this.

This topic has been closed for replies.

2 replies

Phil Pickering
Legend
May 3, 2021

Unfortunately, Adobe Photoshop Elements 2018 is not compatible with the latest macOS from Apple, Big Sur. You will need to upgrade to the latest Adobe Photoshop Elements 2021 release. The standard price for the upgrade is around $80.

 

Apple made the decision to only support 64-bit apps about 18 months ago with the release of their previous version of macOS, Catalina. Adobe Photoshop Elements 2018 was released 3.5 years ago and contains some 32-bit code making it unable to work either under Catalina or Big Sur.

 

Before you update your operating system, or buy a new computer (especially macOS and Apple Mac computers) you should always check first to see whether your existing apps will be compatible.

Participating Frequently
May 3, 2021

thanks for the info. 

may i delete my elements (cause i'm buying a new computer ) and still buy a new version as an upgrade  when i get my new max ?

i purchased 2018 through adobe. 

steve 

Phil Pickering
Legend
May 3, 2021

Hi Steve,

 

Yes, you will still be eligible for the upgrade pricing whether you have an exisiting installation of Photoshop Elements on your computer or not.

 

Phil

Phil Pickering
Legend
May 3, 2021

Hi,

 

Which version of macOS are you running?

Participating Frequently
May 3, 2021

big sur