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S
SherJ
Participant
February 15, 2022
Question

Cannot Save photoshop files, and message saying active on another device

  • February 15, 2022
  • 2 replies
  • 142 views

I am finally learning how to use this software.

When starting it, I got a message saying "Ther serial number is already in use by the maximum allowed computers. YOu need to deactivate another computer to use this device." Well, I only use this on one device. I logged into Adobe and checked active devices. It shows "You have no activated devices."  So, I am stuck on that. Still, it allowed me to use photoshop anyway.

I was excited with the picture after editing. I went to save it and got a message saying it could not save the file. The message was incomplete too. It says "Could not save a copy as "C:\Users...\IMG-6940-sj.jpg" because the file" (Yes, it ends without saying what the issue is with the file.)

Extremely frustrating. Does anyone have any idea what is going on and how to resolve it?
I'd hate to hink I wasted my money buying this stuff. Thanks.

Sher

This topic has been closed for replies.

2 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
February 17, 2022

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser) and only ask to have your activations reset:
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Ranjisha Sengupta
Ranjisha Sengupta
Legend
February 15, 2022

Hi there,

 

We're sorry about the trouble experienced. Which version of Photoshop Elements are you using? Can you try re-signing into Creative Cloud after logging out from all the devices? Do you have any cloud backup services like one drive or dropbox active? 

If the issue persists, try to reset the preferences, you can do one of the following:

  • Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after launching Photoshop Elements. Click Yes to delete the Adobe Photoshop Elements settings file.
  • Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on the next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.

 

Let me know if you need any further assistance.

 

Thanks,



S
SherJAuthor
Participant
February 16, 2022

Hello. THanks for responding.

I have Photoshop Elements 15.

I do not use any cloud based programs, like One Drive.

I tried but it did not work.

 

I had initially installed it on my desktop, but that died a while back. So, I logged into Adobe and downloaded it to my laptop and used the serial # from the CD I purchased. Not sure if that info helps or not.

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