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cwicket
cwicket
Participant
March 25, 2019
Answered

Cannot update PSE 2019 OSX

  • March 25, 2019
  • 2 replies
  • 3524 views

"There is no application set to open the URL auphd://update?sapCode=PSE&baseVersion=17.0&platform=osx10-64&skipUpdateInfo=true."

^Dialogue that comes up when trying to update or quit PSE editor.

Downloaded version of PSE 2019 OS X.

Changing default browser to Safari/Opera/Firefox/Chrome doesn't change anything.

Turning off any/all extensions on all of those browsers doesn't change anything.

Obviously, "Choose Application..." and "Search App Store" are not a solution.

OSX 10.13.6, latest versions of all browsers.

    Correct answer cwicket

    It is present.

    After manually starting Adobe Update Helper, I was able skip the error message, successfully download, install, and launch the update.  Thanks for the clue!

    2 replies

    E
    edo43
    Participant
    February 25, 2020

    Could you please tell me where to find Adobe Update Helper.app and how manually starting it? Many thanks in advance

    99jon
    99jon
    Legend
    February 25, 2020

    Are you using Mac OS? Are you being prompted to update? Ensure you are looking in the system library, not the user library

     

    If you click Go on the top menu and choose go to folder it usually takes you to /Library/ and you can follow the path from there. The Adobe Update Helper app is usually inside the HDBox folder.

     

    Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨Adobe Desktop Common⁩ ▸ ⁨HDBox⁩

     

      S
      Steve5CC4
      Participant
      February 9, 2021

      I tried to follow that string, but don't have the Adobe Desktop Common folder. Suggestions?

        Medha_Sharma
        Adobe Employee
        Medha_Sharma
        Adobe Employee
        March 26, 2019

        Hello,

        We apologize for the inconvenience you had to face.

        Could you please navigate to: ‘/Library/Application Support/Adobe/Adobe Desktop Common/HDBox’ and confirm whether Adobe Update Helper application is present at the aforementioned location?

        Thanks,

        Medha

          cwicket
          cwicketAuthorCorrect answer
          Participant
          March 27, 2019

          It is present.

          After manually starting Adobe Update Helper, I was able skip the error message, successfully download, install, and launch the update.  Thanks for the clue!

          Medha_Sharma
          Adobe Employee
          Medha_Sharma
          Adobe Employee
          March 27, 2019

          Glad to know that you were able to update the application.

          Thanks,

          Medha

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