Cannot use Photoshop Elements 2025

Forum|Forum|1 year ago
October 27, 2024
4 replies
2708 views

I just purchaced Photoshop Elements 2025, downloaded it, selected the location for the file, and when it finishes "installing", it takes me to a menu where I select either the organizer, photo editor or video editor. I don't have access to the video editor, which is fine, I didn't want it. If I try to open the organizer it tells me to launch the photo editor to start my free trial. Here is where my problem lies.

I launch the photo editor and it is acting like I haven't purchased the software. A pop-up states that I can "start my free trial". Every other time I launch the application it will actually tell me that if I bought it that I can "get started". When I click that option it goes back to the "start free trial" option.

I only have one account. I have tried logging out and in again but nothing is changing. I always have issues with Adobe and I'm starting to get annoyed. Please help.

Windows

Correct answer Ankit SinghTP

Please go to help and sign Out and Sign in back from the email you have Purchased PSE2025 and then see if you get the same issue.

patrickl14243734

Participant

I had the same problem on my Mac mini M1 (sequoia), although I could install from a download from Adobe on an older Macbook (Sonoma) and did not find a solution until a later post in this thread. suggested downloading the free trial, from the App store which installed and is working. Elements also seemed to find my Adobe membership, once installed.

W

waldanlopez

Participant

I have the same problem. When I bought the product, I got an email with the order number. i log into my account and I only see the old versions of Elements products I bought.

99jon

Genius

Use this link to log-in directly to your products page.

https://account.adobe.com/products

You need to scroll to the bottom of the page for Elements 2025.This is
what I see. You can use the download links for first installation or
for installing on a second or new computer.