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BZEZ
Participating Frequently
October 10, 2013
Question

Cannot use this product under a guest account

  • October 10, 2013
  • 5 replies
  • 22316 views

I installed Photoshop Elements 12 today and registered online.  I tried to use Photo Editor and get a dialog box "cannot use this product under a guest account". I went to the Organizer side of the program and tied to log in under Help, but that didn't work.  Please tell me how to correct this issue.

This topic has been closed for replies.

5 replies

Ybhandere
Ybhandere
Participant
October 1, 2022

This is a translation, Google Translate is responsible if the sentences are meaningless. 🙂 I had the same problem and solved it. The solution method is right-clicking on the Computer on the Desktop and choosing Manage. On the screen that opens, we open Local Users and Groups. On the bottom tab, we select Groups, double click on “Guests” among the options listed in the right section, remove our own username among the members and say apply and close. The problem went away when I restarted the computer.

J
jasonp7584004
Participant
July 1, 2017

Hello Sir! I have a solution for you problem ^_^ .. just click this link CAN'T LOGIN GUEST ACCOUNT . FIXED !!! - YouTube  and Enjoy ^_^

lowellw98197222
lowellw98197222
Participant
March 30, 2016

Thank you so much.  I will follow the answers and see...!

T
thjakob
Participant
October 10, 2013

Hallo Zilin,

Can not realy answer your question, I'm just testing version 12 (test version) and can not reproduce your problem.

What I did:

- installed the program logged on as an administrator

- started and registered (the test version) logged on as an administrator

- logged on as restricted user and started the program

    (had to reregister the program on the first start - and windows prompted me to enter the admin-password via UAC)

Regards

Thomas

My installation:

- Windows 8.1 Preview (it's a test pc...)

- UAC left turned on

2
Adobe Employee
27Prac
Adobe Employee
October 10, 2013

HI thjakob,

I think you are logged on with a standad user account that is why you are able to use PSE. Issue exists only with guest accounts.

T
thjakob
Participant
October 10, 2013

Hello 27Prac,

Yes, I'm logged on as a standarduser.

Are you really using the real guestaccount (which you have to enable before)?

(never heard someone is using this account)

regards

Thomas

2
Adobe Employee
27Prac
Adobe Employee
October 10, 2013

This is the as designed behaviour of Photoshop Elements. I think the reason for this is PSE needs to create scratch disk file on the local drive. You must have rights to create the file or Photoshop won't run and guest account doesn't have one.

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