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Participant
Aug 23, 2022 9:42 AM UTC
Question

Cannot validate SN PE13

Hi,

Had to reinstall my OS and after reinstall it says Cannot process Serial Number Validation for Photoshop Elements 13, on MacOS Sierra.

It cannot see an internet connection although it is connected and the internet is working fine.

Thanks, 

Karolis.

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2 replies

Peru Bob
Community Expert
Community Expert
Aug 23, 2022 6:03 PM UTC
hatstead
Inspiring
Aug 23, 2022 11:15 AM UTC

You need to contact Adobe directly. You can initiate a chat session here:

Adobe Photoshop Elements Learn & Support

Or by phone:

Reach us by phone (adobe.com)

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