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ianr22807863
Participant
July 14, 2022
Answered

Canon R7 CR3 filesnot opening in Elements 2022

  • July 14, 2022
  • 1 reply
  • 1744 views

I use Windows 11. Today I downloaded Elements 2022 and updated the Camera Raw plug in to 14.1.0.993. I cannot open CR3 files from my Canon R7. I get a message "Could not complete your request because it is not the right kind of document" How do I fix this?

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Correct answer Greg_S.

Your brand new camera requires ACR 14.4.  You can use  a workaround found here to update the Elements ACR to the latest version.  You need to follow the instructions precisely.

 

Alternatively, you can use the free Adobe DNG converter to batch convert your raw files to the DNG format which will work with the current Elements ACR.

1 reply

Greg_S.
Community Expert
Greg_S.Community ExpertCorrect answer
Community Expert
July 14, 2022

Your brand new camera requires ACR 14.4.  You can use  a workaround found here to update the Elements ACR to the latest version.  You need to follow the instructions precisely.

 

Alternatively, you can use the free Adobe DNG converter to batch convert your raw files to the DNG format which will work with the current Elements ACR.