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Participant
Aug 12, 2025 5:20 PM UTC
Question

Cant sign in to my photoshop element

cant sign in to my adobe photoshop elements. I write in my email, then password. Then it loops me back again over and over.I work on an Imac. Can someone help? I did get a new Imac.

1) I have shut off computer

2) I reset my password

4 replies

Greg_S.
Community Expert
Community Expert
Aug 12, 2025 7:42 PM UTC

Please let us know if you get a solution.

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Greg_S.
Community Expert
Community Expert
Aug 12, 2025 6:34 PM UTC

Also take a look at the posts by Jeff Wright, an Adobe employee,  found here.

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david_909Author
Participant
Aug 12, 2025 7:09 PM UTC

thanks I reached out to him, hopefully he can help!

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Greg_S.
Community Expert
Community Expert
Aug 12, 2025 6:30 PM UTC

I don't know if this will work in your situation but it is worth giving it a try:

 

Disconnect your computer entirely from the internet and activate offline, using the instructions found here.  (This link is from Archive.org so it may take several seconds to load.)

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