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Peaceful_motivation16B8
Participant
February 10, 2019
Question

Catalog Backup

  • February 10, 2019
  • 1 reply
  • 333 views

Every time I try to do either a full backup or an incremental backup with Adobe Photoshop Elements 2019, I receive the error that there was a problem writing the file.  Any thoughts on how to resolve this ! issue?

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    1 reply

    S
    Adobe Employee
    Somya_Agarwal
    Adobe Employee
    February 11, 2019

    Hi,

    It seems that you don't have permission at the location where you are trying to save backup. Are you using 'C:\' as your destination location for saving backup? Generally users are not allowed to write anything on root of C:\ drive. You can verify this by trying to paste an image at root C:\ drive.

    If this is the case, please create a folder at any location (including root of C:\ eg C:\Backup) and try to take a back there.

    If above is not the case with you, can you please answer following queries:

    - What is your destination? Is it external HDD/network drive/NAS drive/Mapped drive?

    - Can you please check if you have the required 'read/write' permission of the folder?

    Please let me know if there are any queries.

    Thanks!

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