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H
HiPascale
Participating Frequently
July 24, 2020
Question

Catalog conversion failed

  • July 24, 2020
  • 1 reply
  • 1049 views

I downloaded the trial version of PE20, because I wanted to upgrade my computer from PE12 to PE20.

After I installed the software, I tried to import my existing PE12 catalog with some 25000 pictures.  The software PE20 took hours to import the last complete backup, including keywords written to files.  I got the message that import was ok (only about a dozen pdf files were mentioned as not being imported) and that conversion would start. 

The conversion  launched successfully, but slowly, after 30 minutes' wait (at 1%) I went to bed.  This morning, I had a "crash report for Elements Organizer" on my screen.

I sent it off to the Adobe helpdesk, as suggested by my computer.  I never got a reply from adobe.

What should I try now?

Thanks in advance for your help.

Pascale

 

[Not an issued with a failed install, so moved to program forum]

To find a forum for your program please start at https://community.adobe.com/

This topic has been closed for replies.

1 reply

MichelBParis
MichelBParis
Legend
July 24, 2020

In your situation, upgrading from PSE12 to PSE2020, you don't have to 'import' anything. You just have to 'convert' the old catalog to a new one. When you install PSE2020 you are prompted to 'convert' the current old format catalog, which means creating a new one while keeping the old one for PSE12.

If you missed that opportunity, you can still 'convert' the old calog from the catalog manager. So can you describe what you did to 'import' files? Note that 25 000 pictures is a small catalog.

 

 

H
HiPascaleAuthor
Participating Frequently
July 24, 2020

Dear MichelBParis,

Thanks for your prompt reply.

1. with PE12, I have "written keywords to files", "reconnected" and then generated a complete (new) backup, which has 213GB.

2. Then I uninstalled PE12, and launched PE20.

3. I launched the organizer.

4. Here I selected the menu File/Restore catalog, and pointed the software to my last complete backup of my catalog.  The system spent approximately 12 hours "importing" the catalog, as a first step for restoration, I guess.

Then I had a success message, followed by the information that the conversion of the catalog would now start.

And then, as described above, I got some sleep, while the software worked on into the night.  At some point (I do not know when exactly) a "crash report" was generated, which I selected to send off to adobe in the morning, indicating my email address for feedback.

Are my actions clearer now?

My computer has 8GB RAM, and an intel processor i7-4900MQ processor, running on windows 8.1

Best regards,

Pascale

MichelBParis
MichelBParis
Legend
July 24, 2020

Let's compare three different processes to 'upgrade' to a more recent version of Elements:

1 - Convervting the catalog. If the only change is to use a newer version of Elements, that's what you should have done. No need to write metadata to tags, no need to backup and restore, no need to uninstall PSE12. If you have not noticed the message to convert your catalog when installing PSE2020, it's not too late. Simply use the catalog manager (file >> manage catalogs) to start the conversion, which should require less than one hour. You can still choose to use either PSE12 or PSE2020. Nothing has been changed in the media files, only the catalogs which should work similarly.

2 - You move to another computer and at the same time, you update to a newer version. Moving catalogs (as a matter of fact, moving catalog and media files to a new drive or computer) requires backup and restore, and automatically suggest the necessary conversion stage after full restore of the media files. Rather than a 'move' it's a copy, since nothing is changed on the original catalog. No need to delete the older version or to to write metadata to files.

3 - You are creating a new catalog in your current version by importing media files already present on your computer. They have been managed by PSE, Lightroom, Bridge or any other managing software. Those softwares enable you to 'write metadata to files', so that importing 'from files and folders' lets you import the media files with the tags, captions and ratings. However, stacks, albums and version sets can't be written to files, so they'll be lost in the process.

 

First try to convert as described in solution 1, and report if you get error messages.

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