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johnw90681828
johnw90681828
Participant
Feb 4, 2024 1:48 PM UTC
Question

Caught in logon loop on PS Elements

Adobe confirms my ID email is correct.  I reset password.  Then to logon again.  Enter ID and password and click Continue.  No error messages of any kind, but goes right back to logon Sign In window.  Unbreakable circle.  Using PS Elements 2020.  Anyone have this issue before?  Solution?

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    2 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    Feb 5, 2024 12:29 AM UTC

    It may be your operating system asking for a password, and not Adobe.

    Please post a screenshot.

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    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    Feb 4, 2024 8:49 PM UTC

    @johnw90681828 

     

    I've moved your post from Photoshop to the Photoshop Elements forum where you are move likely to get help.

     

    Jaje

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