Changed computers and lost upgrade to 2020

Question

I have the purchased installation disc to Adobe Photoshop Elements 2014. I had purchased a upgrade to PS 2020 on line. When I purchased a new computer and moved the programs over to the new computer I was asked for the activation key to PS 2020. I do not have that as I upgraded on line. I only have the product key to Photoshop 14.  Is there still a way I can recover the purchased upgrade? How can I get the product key numbers to te 2020 version I purchased on line?   Please advise.

Manan Joshi · Answer

Try the instructions given in the following link

https://helpx.adobe.com/photoshop-elements/kb/find-serial-number-elements.html

If this does not work then contact support. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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