Skip to main content
lillyanj62906280
Participant
October 31, 2018
Question

Closing

  • October 31, 2018
  • 2 replies
  • 344 views

My Photoshop keeps closing unexpectedly. I go to start editing it and then it just closes. I don't know how to fix it and it is really annoying and I need help to fix it, please.

    This topic has been closed for replies.

    2 replies

    Peru Bob
    Community Expert
    Community Expert
    October 31, 2018

    Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

    Greg_S.
    Community Expert
    Community Expert
    October 31, 2018

    We need more information to be able to help you.  Please try to answer the following questions:

    1. What version of Elements are you using?
    2. What is your computer's Operating System?
    3. Are you able to do any editing before the program crashes?
    4. Is there anything specific you are doing that causes it to crash?
    5. Does it always crash when you take a particular action or is it random?
    6. What kind of editing are you doing?
    7. What kind of files are you working with (raw/jpeg etc.)?
    8. Do you get any error messages?  If so, what are they?
    9. Are you opening the files for editing from the Organizer?  If not, how are you opening them?

    Please provide as much information as you can.