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LB37380
Participating Frequently
May 30, 2023
Question

Compatity of PremiereElements_2023_LS31_win64 and Elements 2021

  • May 30, 2023
  • 2 replies
  • 293 views

I installed PremiereElements_2023_LS31_win64 to get the Video Editor and was using Elements 2021. Since that install of PremierElements my Photoshop Elements 2021 photo editor exhibits strange behavior. For example photos in Layers panel show complete transparenct and slider does not change it. If I make a change and use Alt-Shift-Control-E to consolidate the layers into a new image the image in Layers Panel is total transparent. If I save the file and reload it the Layers Panel now shows photo. But if I make a change the Layer goes transparent. I have been using Elements for years and never seen this problem. So is there some inhererent incompatibility between the two versions 

 

PremiereElements_2023_LS31_win64 and Photoshop Elements 2021

 

By the way my Elements 13 still works just fine so there seems to be a problem here!!

 

 

This topic has been closed for replies.

2 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
May 30, 2023

Premiere Elements 2023 is not affecting the way Photoshop Elements 2021 is working.  

Reset the Photoshop Elements Preferences:

Restore default preferences

Preference settings control how Photoshop Elements Editor displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file could be damaged. You can restore all preferences to their defaults.

Note: Deleting the preferences file is an action that cannot be undone.

Do one of the following:

  • Press and hold Alt+Control+Shift (Mac: Option+Command+Shift) immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
  • Go to Edit > Preferences (Mac: Photoshop Elements > Preferences > General), click the Reset Preferences on next launch button, and then click OK. When you restart Adobe Photoshop Elements, all preferences are reset to default settings.

A new preferences file is created the next time you start Photoshop Elements Editor. For information on a specific preference option, search for the preference name in Help.

 

from here:

https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
May 30, 2023

We have seen a couple of reports like this.  I don't think it has anything to do with your installation of Premiere Elements.  I believe it is more of a graphics card issue.  Do you have more than one GPU on your computer?  If so, disable the integrated Intel GPU.  Otherwise, try updating your graphics card driver.

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