Computer crashed and restored elements but now it says I have to relicense? How?

Question

I bought Elements from Best Buy.  We installed it in 2017.  My computer had to be replaced and the everything was restored.  I get this now and I have no idea where to get this. Help!

99jon · Answer

If you originally registered your product the serial number will be stored in your Adobe Account.

Sign in with your Adobe ID (email address & password) and choose Plans on the top menu strip.

Then view your products from purchase history. Every registered application should be shown with serial numbers.

To see a list of your registered products and their serial numbers, go to My Account

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded