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Participant
February 2, 2019
Question

Computer crashed and restored elements but now it says I have to relicense? How?

  • February 2, 2019
  • 1 reply
  • 205 views

I bought Elements from Best Buy.  We installed it in 2017.  My computer had to be replaced and the everything was restored. 

I get this now and I have no idea where to get this. Help!

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1 reply

99jon
Legend
February 2, 2019

If you originally registered your product the serial number will be stored in your Adobe Account.

Sign in with your Adobe ID (email address & password) and choose Plans on the top menu strip.

Then view your products from purchase history. Every registered application should be shown with serial numbers.

To see a list of your registered products and their serial numbers, go to My Account