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davidl83667121
davidl83667121
Participant
Mar 16, 2024 9:00 AM UTC
Answered

confusion between premiere elements and Photoshop elements

I have just bought the photoshop elements 24 upgrade, but my accouint shows I have bought premiere elements, even though I paid the PSE upgrade price. When I try to activate PSE 24 from within the premiere app, it says my serial number in the account screen is invalid, presumably cos its for Premiere, not PSE. I'm stuck - what to do? Any help appreciated.

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    Peru Bob
    Peru BobCorrect answer
    Community Expert
    Mar 16, 2024 9:18 PM UTC

    Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    or X (was Twitter):

    https://twitter.com/adobecare

    View reply

    5 replies

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    Mar 17, 2024 6:31 PM UTC

    @Peru Bob, your Twitter/X link goes to an account that does not exist.

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    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    Mar 17, 2024 10:18 PM UTC

    @Greg_S. 

    I will fix it.

    Thanks.

    Translate
      Peru Bob
      Community Expert
      Peru BobCommunity ExpertCorrect answer
      Community Expert
      Mar 16, 2024 9:18 PM UTC

      Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
      https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
      Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

      or X (was Twitter):

      https://twitter.com/adobecare

      Translate
        davidl83667121
        davidl83667121Author
        Participant
        Mar 17, 2024 6:58 AM UTC

        I spoke with an Agent and we sorted it out. Thanks for the replies in the forum. 

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        Greg_S.
        Community Expert
        Greg_S.Community Expert
        Community Expert
        Mar 16, 2024 7:50 PM UTC

        This is a user to user forum, so we can't help you here.  You need to contact Adobe support.  You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. 

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