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bruces150147
Participating Frequently
January 1, 2018
Question

Constant Crashing while adding name to photo

  • January 1, 2018
  • 2 replies
  • 765 views

Why does Elements 15 crash regularly while adding a name both in the Media section and also while adding names in both the Named and UnNamed sections.

Is it possible to get a refund as the product does not perform as per the product description?

Cheers Bruce Simmonds

    This topic has been closed for replies.

    2 replies

    C
    cz35895897
    Inspiring
    January 15, 2018

    Bruce, There are multiple threads regarding this behavior. My take is that it occurs more following very heavy face editing sessions as can be seen in task managers close to 100% memory usage. I had to deal with over 10,000 unrecognized faces, and I simply wanted to delete 95% of them. You could only do so in small batches, or you risk a crash. You get lots of warning before it occurs, faces mark slowly, screen lags, selections dont clear, etc. I restart the program before memory used gets above 90%, seems to help. Once you no longer have the indication that face recognition is going on in the lower right corner of the screen, things get better as well.

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    January 5, 2018

    Hi,

    We're sincerely sorry for the inconvenience you are facing.

    I would request you to please answer my following queries and we can together try resolving the issue:

    1. Please mention your OS.
    2. Does it rash while adding people name in all the catalogs or is it with a particular catalog. (You can try creating a small catalog and import like 100 images to it and see if it still crashes at naming)
    3. Please mention your catalog size i.e. the number of files in your catalog, in which you face crash.

    Thanks.

    B
    bruces150147Author
    Participating Frequently
    January 5, 2018

    Hi, I am using Windows 10. I have just one catalog of 34000 photos.

    Some crashes seem to happen when I am trying to add a name manually with the square box and then the circle opens over the top of the square box and the system just freezes and the system crashes.

    I have not tried to use a small catalog yet.

    Another problem with this Adobe product.

    When I delete a photo it sometimes goes back to the beginning of the catalog, but not always.

    cheers Bruce

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    January 5, 2018

    Hi,

    Thanks a lot for this information.

    I would request yo to please provide the crash logs for us to analyze the root cause. Please see check following link for instructions:

    Photoshop Elements Editor Help | How to Find Crash Logs on Windows

    I have not tried to use a small catalog yet.

    I would request you to please give it a try to evaluate if the issue is with a particular catalog or not.

    Another problem with this Adobe product.

    When I delete a photo it sometimes goes back to the beginning of the catalog, but not always.

    It would be helpful if you can explain it with screenshots, step by step, or record and upload a video here of the issue. I shall be able to promptly help you thereupon.

    Thanks.

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