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Van_Epscheuten
Inspiring
Nov 9, 2021 9:07 AM UTC
Answered

Context menu not available

PSE 19 on Win 10. My mouse (Logitech Wireless) is not fully functional: the context menu with the right-hand mouse click is not available. The mouse is functional in other apps. In addition, I'm unable to use the PSE menu with the mouse, items may be selected, but do not expand. Any suggestions would be welcomed!

Rik

Van_EpscheutenCorrect answer
Inspiring
Nov 11, 2021 2:32 PM UTC

Is there a keyboard shortcut to access the backup menu? My mouse does not work in the Organizer.


Clicked the Restore button and everything was hunky dory.

 

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8 replies

Jeff Arola
Community Expert
Jeff ArolaCommunity Expert
Community Expert
Nov 10, 2021 4:30 AM UTC

The keyboard shortcut Ctrl+K should bring up the Preferences>General dialog where you can click on

Reset Preferences on Next Launch, then click Ok and press Ctrl+Q to quit photoshop elements.

 

 

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    Van_EpscheutenAuthor
    Inspiring
    Nov 10, 2021 10:12 AM UTC

    Thanks, Jeff. I should have been more clear. To me, Photoshop Elements is almost synonymous with the Organizer, I use the Editor only occasionally. My mouse issue occurs in the Organizer only, in the Editor everything is as it should be. Would you suggest a full uninstall/reinstall?

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    Van_EpscheutenAuthor
    Inspiring
    Nov 11, 2021 11:19 AM UTC

    Is there a keyboard shortcut to access the backup menu? My mouse does not work in the Organizer.

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    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    Nov 9, 2021 9:27 AM UTC

    Do you have the taskbar set to auto-hide in Windows?  If so, turn off the autohide. 

     

    Otherwise, have the program menus worked properly in the past?  If so, try resetting the preferences file. Go to Edit>Preferences>General tab and click the Reset Preferences on next launch button.

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    Van_EpscheutenAuthor
    Inspiring
    Nov 9, 2021 9:54 AM UTC

    Thanks, Greg. Autohide is off and I can't get to the Preferences because the menu items (including Edit) don't expand. Any other way to reset Preferences?

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    hatstead
    hatstead
    Inspiring
    Nov 9, 2021 1:21 PM UTC

    Preference file locations for Photoshop Elements and Premiere Elements (adobe.com)

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