Copy PS Elements to a new laptop

@johnh47397160, so it looks like you do have a legitimate registered copy of the program. 

But, I'm still unclear what problem you are having installing on the new computer.  Do you  have a download link or not?  If not, please try the Products page link again.  (I recently had an experience where one of my older registered products did not show on the page.  It reappeared the next day.)  If you still aren't getting a download link on your Adobe account products page, you need to contact Elements Support and have your Order number etc. available.

@johnh47397160, one other point I just noticed.  A moderator has removed a non-Adobe website from your original post.  Why were you trying to contact that website?  It sounds like you may have purchased your original program from a scammer or unauthorized seller.  If that is the case, there is nothing we can do to help you and will have to buy a new version.  And if you do not have an authorized registered copy, you will not even be able to get a prior-owner discount. 

@johnh47397160, how and when have you been in touch with Adobe?  If you are being offered a purchase of Elements 2022, you are almost certainly in touch with a fraudster.  If you received contact information from anyone who did not have a @17309390 email address, they are certainly NOT from Adobe. 

It is true that Adobe only provides support for the two most recent versions (which is now Elements 2022 and 2023), but if there is a problem accessing your registered license or you have activated the license too many times, Adobe Support will assist you.

Try using this link to get to your Adobe.com account.   You  should land on the page that has your registered license information when you sign in.  Is it possible that you used a different email address to register your product at Adobe.com?  If so, you will need to sign into that account with your other email address.

If you are still having problems, I suggest you try contacting the REAL Adobe Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help and Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html.

@johnh47397160 said:

I logged in to the new laptop and came to page acount.adobe.com/products#
I entered my serial number and clicked the Register button
I received a message This serial number is already in use.

I cannot see what to do next. Did I go wrong some where please?

Your product has already been registered (on your old computer).  There is no need to register the serial number again.  That is why you have received the serial number in use message.  You need to scroll further down the Products page to find the download link (and serial number) for your registered product.  Once you have installed the program on your new computer, you will be prompted to sign in with your Adobe account information and the serial number which you apparently have.

If you follow the first link provided by @rayek.elfin , you will reach the Products page of your Adobe.com account which will contain a download link for your program and the registered serial number.  Note that Elements 2019 will be described as version 17.0. 

Do you use the Organizer?  If so, do you wish to use your desktop catalog on your laptop. If yes, do you wish to synchronize your work on a single catalog or will you maintain the desktop and laptop catalogs separately?

Do you have the original installation CD-rom and serial key? Grab those first.

Your new computer probably does not come with a CD/DVD drive, so make sure you locate your serial key, and head over to

https://helpx.adobe.com/download-install/kb/downloaded-older-app.html

Follow the instructions to download your older 2019 version.

Next, locate your serial key. It should come with your installation medium (CD). If you cannot find it, for more info how to retrieve it, visit:

https://helpx.adobe.com/download-install/kb/find-serial-number.html

Them install Photoshop Elements 2019 by double-clicking the installation executable that you downloaded before.

PS you cannot copy the installed PS Elements from your old machine. It will not work.

PPS if you do not have a serial key and/or someone else installed PS Elements for you, you may have to repurchase PS Elements.

Hi @johnh47397160 

Since your question is about Photoshop Elements 2019, I have moved this from the Photoshop forum where you posted.

~ Jane