"could not complete request because of program error"

Forum|Forum|9 years ago
December 30, 2016
2 replies
1478 views

Hi,

I recently installed a free trial of Photoshop Elements 15. When attempting to open a .psd file from my local hard drive I received this error message "could not complete request because of program error". Any idea what could be causing this error?

Thanks.

This topic has been closed for replies.

ShivaniParihar

Adobe Employee

Hi,

Are you getting this issue only for a particular .psd file or for all psd files. Please confirm.

Also mention the OS version you are using.

Regards,

Shivani

daniels69129140Author

Participating Frequently

I only own 2 .psd files. I can't open either. I am using Windows 10. Thanks.

A

Anwesha Dev Chaudhary

Participating Frequently

Sorry for the inconvenience.

Please keep Ctrl+Alt+Shift (WIN) / Cmd+Shift+Option (MAC) keys pressed while launching Editor.
A dialog will pop up asking to Delete Photoshop Elements Settings file. Say Yes,

Now try opening .psd file and let us know if issue still persists.

Thanks,
Anwesha

daniels69129140Author

Participating Frequently

Hi,

I followed the steps you suggested and kept ctrl+alt+shift pressed while editor was launching, however, no dialog box appeared. I attempted this several different times in slightly different ways but each time editor opened as it normally would. Is there another way to access settings to give this command?

Thanks.

A

Anwesha Dev Chaudhary

Participating Frequently

No issues.

While Editor is launched, press Ctrl+K (WIN) / Cmd + K (MAC)

This will open Preferences dialog.
Click on Reset Preferences on next launch and re-launch Editor.

Let us know if it helps.

Thanks,

Anwesha

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