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Gabor_Toth
Known Participant
November 15, 2021
Question

Could not complete your request because of a program error (All Versions)

  • November 15, 2021
  • 0 replies
  • 129 views

There are certain PSD files I can't open because I always get this error message: "Could not complete your request because of a program error."

 

When I open the PSD file(s) in question, the "Reading Photoshop format" sequence goes through, but then the "Converting colors" sequence doesn't and it ends in the error message above. I downloaded three different versions of the PSD trying to complete my work but neither of them will open. We're talking about 800-1000 MB file sizes here but in the past this was never a problem.

 

- I tried reinstalling Photoshop Elements 15.

- I tried disabling the graphics card in Preferences / Performance (although in Elements, it applies only to facial features).

- I tried resetting all preferences at next launch, resetting all warning windows.

- I allocated as much memory to PE as possible.

- I tried three different Photoshop Elements versions. Both PE 15, PE 2021 and PE 2022 give the same error message, the latter two were fresh installs.

 

None of the above helped. I have both my Windows 10 and all drivers fully updated.

 

Any other tricks I could try? Thank you.

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