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D3RDEYE
Participant
January 10, 2012
Question

"could not complete your request because the disk is full"

  • January 10, 2012
  • 2 replies
  • 17076 views

I have Photoshop Elements 3 on an older desktop I use for editing photos. Yesterday, I tried to pull up a photo from my connected camera to the PE3 window and got the following error mesaage instead: "could not complete your request because the disk is full."

I have researched the Online help and Forum but can not seem to find a solution to this problem. I have gone through the Edit -> Preferences -> Memory & Image Cache, I have reset all the options there, increased the memory available to PE3 and, have uninstalled and re-installed the program without luck. I also deframented my unit but the issue persists. I now find that I also can not load photos that are already saved on my hard drive as well.

I am running a P4 system with 1GB of RAM, 52GB of free space, and XP Pro. The only changes made to this unit recently is the installation of Kaspersky Internet Security 2012. I would greatly appreciate any insight I can get on this problem. Thanks.

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    2 replies

    I
    ImNizam
    Participant
    January 13, 2012

    When downloading photos the error "could not complete your request because the disk is full" often appears even when there is enough space on hard drive.

    I also encountered this issue, I tried these two things after that I din't face again:

    1. Delete Photo Downloader Preferences @ location %appdata%roaming\adobe\Elements Organizer\3.0\Organizer\APDPreferences.XML

    2. Change your dowloading location

    I observed when we try downloading in same foder hierarchy , after some time downloader treats it as disk full, Now the only option remains is to change the downloading  location . 

    D
    D3RDEYEAuthor
    Participant
    January 14, 2012

    ImNizam, I am not quite sure I follow your suggestions. Specifically, I could not follow or find the file directory in your #1 suggestion.

    I was able to change the default storage location for Catalog and Saved Files but, that did not resolve the issue. Please clarify. Thanks.

    I
    ImNizam
    Participant
    January 16, 2012

    I went through this issue again on Bridge APD , I observed when we download file through APD , media thumbnails are updated and this is logged in a cache file . So when this cache  reached to its capacity , APD stops downloading. So here we need to delete this cache file. Also this time I tried to reproduce it using Bridge APD and not on PSE Organizer APD. So I hope deleting Cache file in Organizer Catalog may help here. Its location is C:\ProgramData\Adobe\Elements Organizer\Catalogs\My Catalog\ thumb.5.cache .

    If it still doesn't work then try deleting or creating a new catalog and download again.

    99jon
    99jon
    Legend
    January 10, 2012

     

    Your system is quite low on memory (RAM) by modern standards. If you have a spare volume or an external hard drive try allocating that as an additional scratch disk e.g. as scratch disk 1 with the C drive as scratch disk 2.

    D
    D3RDEYEAuthor
    Participant
    January 11, 2012

    99jon wrote:

     

    "Your system is quite low on memory (RAM) by modern standards. If you have a spare volume or an external hard drive try allocating that as an additional scratch disk e.g. as scratch disk 1 with the C drive as scratch disk 2."


    99jon,

    Thanks for the response. However, I assigned an extra 200GB HD installed on my system as scratch disk 1 and my C drive as scratch disk 2 as you suggested but, that still did not resolve the problem. I am still getting the error message.

    99jon
    99jon
    Legend
    January 11, 2012

     

    Are you able to get the files on to your hard drive using a card reader? You can the use the Organizer menu, File à Get Photos à from Files & Folders.

    The only other suggestion I can make is to try closing other processes running in the background. You do that by launching the task manager (press Ctrl+Alt+Delete)

    Go to the processes tab and then highlight individual programs and tasks and hit the end process button. Then launch Elements again. Also try temporarily disabling your internet security and see if that makes any difference.

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