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brian1957
Participant
December 11, 2019
Question

crash problem

  • December 11, 2019
  • 1 reply
  • 323 views

Photoshop 2018 shuts down my Samsung laptop .It takes less than 2 minutes and then it shuts the power off. This problem seems to have gotten worse over time .I'm running windows 10. The same program runs great on my pc.

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1 reply

Mohit Goyal
Community Manager
Mohit GoyalCommunity Manager
Community Manager
January 17, 2020

Hi Brian,

 

We're really sorry for all the trouble. Could you please share the complete system info with us? Open Photoshop Elements > Editor > Help menu > System info, copy the entire info and paste it in your next response.

 

Also, have you tried running your machine in safe mode? Please check if there is any pending Windows update.

 

Thanks,

Mohit

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