CROP function NOT WORKING in Elements - quick or expert. DESPERATE!!! [Duplicate. Locked.]

Hello,

The CROP function is completely glitchy in Elements (quick or expert) on my HP laptop-360 envy.  I have just downloaded Elements 2022 for the first time on this laptop.  I have used the crop function for many years on a desktop with no issues.

When I try to crop, dragging the corner function does not create a cropped image as I wish...it sort of bounces around and will settle on what it wants.  Even IF I click green check mark to take the crop, it will often then produce a cropped image MUCH smaller than what I had clicked "yes" to....CRAZY!

I have tried rebooting, clicking "reset" in bottom right corner when on the crop screen, changing unchecking and then rechecking "unable crop reselection" in "preferences - general" - may work once or twice after changing something - but then goes right back to unusable.  I have also checked "reset preferences on next launch" and rebooted.  Whatever I do, it may work once or twice, and it keeps glitching!

PLEASE help me!!!  Really need this to work ASAP!  (I have tried Marquee tool and then crop - but find it clunky and I have tried cropping in the organizer, but I do not want multiple images--I want to just crop and save one image--such a pain to have to delete original image.)   I have 7,000 images to review/edit from 3 weeks in Africa.

ANY ideas greatly appreciated!!!  About to trash this software!!