Crop tool crashes Photoshop Elements 13

Question

Yay Adobe. They refuse to support this software so asking here is my only choice. Unfortunately this has been asked before and never answered.

I have been using Photoshop Elements 13 (on Windows 10 Pro 64-bit) for a long time with no problems. Suddenly, selecting the crop tool immediately crashes the program. Every time. I tried updating to the latest video driver from AMD, even though I had made no changes to the driver when the problem started happening, and problem still persists. The program is not installed in a custom location, which is what Adobe blames the problem on. I have tried every solution the Internet and Adobe have to offer, to no avail. The software is useless if I can't do something as basic as crop an image.

Any ideas?

MichelBParis · Answer

When something which has worked for a long time changes abruptly without any change from your current software, there is always an external change taking part in the issue. You have dealt with the common video driver possibility, but you don't say if there has been a recent update in your OS, especially if it's Windows 10.

Unfortunately this has been asked before and never answered.

I don't remember seing such a complaint in this forum or in the feedback one.

Photoshop Family Customer Community

If you can find such a complaint, that would perhaps give us a clue?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded