Participant

Answered

Deactivate Auto Sync

Forum|Forum|10 months ago
March 25, 2025
4 replies
1305 views

Elements Organiser 2025 has an Auto Sync (Beta) feature that I am unable to deactivate: the Auto Sync preferences settings are always being reset to on! Is there a fix to stop uploading and deactivate Auto Sync? If so, how can I apply it - my update option is greyed-out!

Correct answer Greg_S.

Here are a couple of suggestions that may help:

1. The easy one:

Go to File>Manage Catalogs and create a new catalog.
Open the new catalog
Go to Edit>Preferences>Auto sync and turn off the auto sync options.
Close and relaunch the Organizer to confirm that the auto sync remains off.
Go back to File>Manage Catalogs and open your main catalog. Hopefully, the preferences remain sticky and the auto sync option will remain off.

2. The geeky one:

Quit the Organizer.
In WIndows File Explorer, open the location: C:\ProgramData\Adobe\Elements Organizer\25.0\CAHeadless\
Open the file named AutoCreatorPrefs.xml in a text editor like WordPad
In the text that you see after <AutoSync> check that Photos and Videos values are set as true. Change this text to false so that it reads as follows:

(<AutoSync version="1"><Photos value="false"/><Videos value="false"/><FullResDownload value="false"/></AutoSync>)

Make sure that the file is saved with its original name.
Open the Organizer and hopefully, the auto sync preferences will be set to off.

B

Bewitched_Moon1150Author

Participant

Hey, no problem! I am staying with English... my German is still a bit suspicious!

Sent from Outlook for Android

Greg_S.

Community Expert

Thanks for letting us know that it worked for you. BTW, are you using a non-English language version of the program?

Greg_S.

Correct answer

Community Expert

Here are a couple of suggestions that may help:

1. The easy one:

Go to File>Manage Catalogs and create a new catalog.
Open the new catalog
Go to Edit>Preferences>Auto sync and turn off the auto sync options.
Close and relaunch the Organizer to confirm that the auto sync remains off.
Go back to File>Manage Catalogs and open your main catalog. Hopefully, the preferences remain sticky and the auto sync option will remain off.

2. The geeky one:

Quit the Organizer.
In WIndows File Explorer, open the location: C:\ProgramData\Adobe\Elements Organizer\25.0\CAHeadless\
Open the file named AutoCreatorPrefs.xml in a text editor like WordPad
In the text that you see after <AutoSync> check that Photos and Videos values are set as true. Change this text to false so that it reads as follows:

(<AutoSync version="1"><Photos value="false"/><Videos value="false"/><FullResDownload value="false"/></AutoSync>)

Make sure that the file is saved with its original name.
Open the Organizer and hopefully, the auto sync preferences will be set to off.

B

Bewitched_Moon1150Author

Participant

Hey wow Greg_S,

thanks for you rapid response and inspired sugestions... and it worked!

Editing the AutoCreatorPrefs.xml has stopped the Auto Sync and I am happy 😊

I hope this will also help anyone else who is not happy to have his lifestory held somewhere in the cloud!

Again thanks and keep up the good work!

Peter

Greg_S.

Community Expert

This was a problem that existed with Elements 2024 and I thought it had been fixed with Elements 2025. I don't have time to find a possible solution for you right now (and it will involve editing one of the preferences files). So I suggest you try contacting Elements support. You can start a chat session by going to the Contact Adobe Support page. (https://helpx.adobe.com/contact.html?rghtup=autoOpen) Make sure you are signed into your Adobe account and try typing Agent when the chat window opens. (If you use my link, the chat window should open automatically.)

When I am back at my computer tonight, I will try to find the geeky solution for you. Please let me know if you are able to get a solution from Adobe Support in the meantime.

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