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homerfishbulb
homerfishbulb
Participant
October 12, 2020
Question

Deactivating PE 14

  • October 12, 2020
  • 1 reply
  • 193 views

I am replacing my laptop and want to run PE 14 on my new one. I first tried signing out of the PE account on the old computer, but got an error that I has PE running on too many machines. I then uninstalled PE from the old machine and am still getting the error. Note that I still have PE 14 installed on my desktop. 

This topic has been closed for replies.

1 reply

A
Adobe Employee
arshla jindal
Adobe Employee
October 13, 2020

Hi @homerfishbulb 

 

Thanks for reaching out to us.

Uninstalling Elements from a computer does not necessarily log you out from that computer. Among others, one of the reasons could be the presence of other Adobe apps on that computer.

 

Please refer to this help page to find some solutions to this issue:

https://helpx.adobe.com/in/x-productkb/policy-pricing/error-activation-limit-reached-sign.html#Issue

 

In case you are not able to work through these, you can reach out to our Customer Support team. Here are the various contact options:

https://helpx.adobe.com/in/contact/what-contact-options.html

 

Thanks.

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