Deactivation

Forum|Forum|1 year ago
March 22, 2024
2 replies
314 views

My Macbook was replaced and formatted before signing out of Elements 24. My Mac Mini has Elements installed as well. On the new MacBook, it continuously states "...already in use on the maximum number of computers"

2 Macs are currently signed in...In my Adobe account page, it states that there are no active devices. Can anyone help me deactivate the "old" MacBook? There is 1 MacBook and 1 Mini that are signed into my account.

Thanks

macOS

This topic has been closed for replies.

Peru Bob

Community Expert

Resetting activations without having the old computer to deactivate is not now possible if you don't have that option in your account page.

You can try going to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

Nancy OShea

Community Expert

AFAIK, deactivation of devices from the online account is only possible with subscription software like Creative Cloud.

https://account.adobe.com/plans

Elements is a one-time purchase that comes with a limit of 3 or possibly more activations (I don't remember).

Once those are exhuasted, you have to deactivate the product from the computer on which it was installed.

Nancy O'Shea— Product User & Community Expert

S

smithrog34Author

Participant

Thanks. Elements allows 2 activations...my account page states "no registered devices". After contacting Adobe last week, instead of aswering my question about deactivation, they tried to hard sell me a subscription plan. Adobe, please, sign me out of all of my devices and let me do the rest. Ughhh

Nancy OShea

Community Expert

[Moderator moved from Photoshop CC to PS Elements.]

You deactivate old installations from the machine it's installed on via the Help Menu. See below for details.

https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html

Nancy O'Shea— Product User & Community Expert

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