Deactivation of lost Elements installations

Forum|Forum|3 years ago
July 25, 2022
2 replies
132 views

I have three Elements installations running on different computers. Ver 9, 14 and 22.
Some of the old ones have installations on computers that ar no longer availabel.
There also seems like that element products can´t be deactivated on the "activated units" page becaus I have none ot them visible there. The licenses are however registrered on the "products" page.

Any idea on how to clean out the old installation info from Adobes installation database?

best regards / Håkan

This topic has been closed for replies.

MichelBParis

Legend

Also,

You can't deactivate computers directly from your Adobe user account. That option is only for owners of subscription sofwares, not permanent licenses like Elements.

It's a common situation for which you must ask for 'customer care' as stated by @Test Screen Name .

That can be done rapidly once you get in touch with an Adobe agent by chat or phone.

hatstead

Inspiring

Here are the phone numbers for Adobe:

Reach us by phone (adobe.com)

T

Test Screen Name

Legend

When you need a license for a future install, and you did not deactivate when the app was installed, you need to contact Adobe Customer Service. This can be difficult and painful for apps no longer supported, but if you are persistent and ask FIRST AND ONLY for an "activation count reset" you may eventually get a person that can help. Don't do this while it is still running on a computer, there is the danger you will be left unable to run it there, and aren't allowed to activate and use on two at the same time.

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