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R
rteestman
Participant
December 30, 2025
Question

DESPERATELY NEED HELP WITH PHOTOSHOP ELEMENTS INSTALLATION

  • December 30, 2025
  • 3 replies
  • 266 views

Hello. I am desperate for help and I can't seem to get any from Adobe through their support. I am away from my PC where I have Photoshop Elements 2023. My brother passed away and I am out of town with my laptop that doesn't have the app. I'm trying to install it from the EXE file that I received when I purchased it. I keep getting error messages. Also, I can't log in to their website where I might have pertinent info. I am beside myself because I'm trying to finish a tribute video of my brother before his funeral on 1/5/26. I stopped my virys protection re: the Adobe chat support. I have updated Windows. CAN ANYONE HELP ME??? My email address is [Deleted personal information]. If you email me please put Elements Support in the Subject.

 

THANK YOU!!!!

 

Ken

3 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
December 31, 2025

@rteestman, I'm sorry for your loss.  

Try downloading and installing the Microsoft Visual Studio 2013 package on your laptop.  Install both the x86 and x64 versions of the file.

    R
    rteestmanAuthor
    Participant
    December 31, 2025

    I will try that in the morning. Thanks so much for the tip!

    99jon
    99jon
    Legend
    December 30, 2025

    If you registered your original purchase with Adobe it should be possible to install the software from your Adobe account.

     

    Use this link to log-in with your Adobe Id and go to the products tab to start the download of your software.

     

    https://account.adobe.com/products

     

      R
      rteestmanAuthor
      Participant
      December 31, 2025

      Thank you! Yes, I was able to download the software. Still an error message when trying to install but o hope I'm closer. 

      E
      ExUSA
      Legend
      December 30, 2025

      1. This is the Photoshop forum not Elements

      2. What errors are you getting?

      3. You'll need the product serial number along with the installer file

      4. if anyone emails you, ITS A SCAMMER. Adobe Support will not email you directly without you opening a case.

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