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Participant
March 11, 2022
Answered

Device activation issue

  • March 11, 2022
  • 1 reply
  • 387 views

Hello,

I have a new laptop (Windows) and I'd like to install Photoshop Elements 7.0

I managed to register the serial number of the program in my Adobe account and to download the software on my new PC.

But when I try to open it, a serial number is requested again and the number used to register the product on Adobe site does not work.

As mentioned in the documentation I tried to activate the device (new laptop) on my account but I don't know how to proceed.

Moreover, I thought I should have deactivated my old device but when I check : no device is currently activated.

On my old PC I cannot deactivate the device (no menu Help>Deactivate is available in my PSE release).

How can I proceed to use Photoshop Elements 7 on my new laptop with my current serial number ?

Thanks for your support

This topic has been closed for replies.
Correct answer hatstead

Suggesdt that you contact Adobe directly. You can do it here via chat;Fix download, install, or update errors for your Adobe apps

0r here via phone:

Reach us by phone (adobe.com)

1 reply

hatstead
hatsteadCorrect answer
Inspiring
March 11, 2022

Suggesdt that you contact Adobe directly. You can do it here via chat;Fix download, install, or update errors for your Adobe apps

0r here via phone:

Reach us by phone (adobe.com)

Participant
March 11, 2022

I've just reached them by phone, thank you hatstead 🙂

hatstead
Inspiring
March 11, 2022

You're welcome. Glad to help.