Download cannot continue- photoshop elements 2019

I've just purchased photoshop elements 2019 and tried to download it and this message keeps coming up:

I've tried emailing the support email address only to be told it doesn't exist- and yes, I did check the spelling!

Any help would be greatly appreciated as I'm on a tight deadline.

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Correct answer 99jon

Try the ESD link and activate with your serial number. See my blog:

99jonCorrect answer

Legend

Try the ESD link and activate with your serial number. See my blog:

Participant

It worked- thank you so much!

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