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TonyHHHH
TonyHHHH
Participant
April 15, 2026
Question

Download of Elements 2024

  • April 15, 2026
  • 2 replies
  • 63 views

I purchased Elements 2024 on 25/11/2023 from Microsoft.  So the product is not registered on the Adobe website.  Looking back at my order in 2023, I can click on my order which takes me to a screen where it says “This product is unavailable in your market”   go to “View in store”.  The product is not available in the microsoft store either.  I canot find any way to contact Microsoft about this...any ideas?

 

I need the product installation files again as I appear to have some sort of corruption   i.e. when I open organiser, none of the tabs at the top left of screen respond .   I have read that this may be due to a corrupt catalog.   If I open Organiser which shift key pressed I get the manage catalogs screen.   I think there should be a “repair” tick box….but there isn’t one.   I have tried Optomise but it doesnt solve the problem.

 

Any ideas/help gratefully received  (even if it means purchasing Elements 2024 again!)

 

Thanks

 

 Tony

    2 replies

    99jon
    99jon
    Legend
    April 16, 2026

    Hi Tony

    The Microsoft version is different, essentially sold by the MS store as packaged contents. There is little that anyone here or at Adobe can do to help. You need to deal directly with Microsoft regarding download and re-installation. Is it possible you have access to a backup?

     

    TonyHHHH
    TonyHHHHAuthor
    Participant
    April 16, 2026

    Thanks for your reply...I have found now that the catalog wasn’t corrupt, I had the organizer window at full screen size.  Reducing the size of the window allowed the tabs in Organizer to work ok.

      99jon
      99jon
      Legend
      April 16, 2026

      Glad to hear you have it working. Normally you can hover with the cursor/pointer over the bottom-right corner of the application. This will change to double headed arrows and you can drag to re-size the window.

      Glenn 8675309
      Glenn 8675309
      Legend
      April 16, 2026

      I AM ASSUMING that pse 2024 does not appear in your adobe products page:

       

       

      Read all this (You need to go to the MS Store for support, such as downloading and installation issues):   

      It is impossible for you to purchase pse 2024:  Your only option is to find a copy on ebay for example- But I can’t recommend that:  To many possibilities, such as it being installed and two computers already- and to the best of my knowledge pse 2024 has never been offered on a disc:  Even if you bought a box- it would have a card with a  redemption code or a serial number in it- it would not contain physical discs.


      I wouldn't expect much: Your version is considered old, and is unsupported by Adobe: 

      https://helpx.adobe.com/photoshop-elements/kb/purchases-win-app-store-faq.html



      Here is a link to a 7 day free trial of pse 2026:

      https://www.adobe.com/products/photoshop-elements/free-trial.html

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