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ric2018
ric2018
Participant
February 11, 2018
Question

Download Problem Photoshop elements 2018

  • February 11, 2018
  • 1 reply
  • 275 views

Purchased adobe photoshop elements 2018 yesterday on microsoft store.  Downloaded to 1st computer no problem.  Now trying to load on second computer laptop.  When I go to microsoft store it allows me to select install and begins download.  Problem is it never does or completes download.  I stopped and started download five times after 3 or four hours each.  Now it continues to say downloading and its been 10 hours.  I'm using ethernet cable w/ 300 mps upload and 25 mps download speed.  I tried disabling mcafee security and didnt help.  I have payment receipt for purchase but no product code/number.  What's wrong, what to do? Thanks Ric

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    1 reply

    Little_Pale_Face
    Little_Pale_Face
    Inspiring
    February 11, 2018

    Hi,

    Unfortunately, the download of the Microsoft Store version is under the control of Microsoft and so the problem maybe with them.

    I have seen problems when someone is using AVG or Avast anti-virus software. You culd try disabling any antivirus software while you download. As well as stopping the download, I would also reboot my PC and then trying the download.

    Brian

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