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Lindsay330401364qkm
Dec 27, 2025 4:43 AM UTC
Question

Downloading PS Elements 19

I'm having issues getting my PS Elements 19 to install to my new laptop. I have the DVD and tried from my Adobe account but when it gets to the installer popup, it goes blank. When I click the X it gives me the Quit/Not Quit prompt but it won't actually install. Does anyone know if there's a workaround this? Adobe CS wasn't able to help me. 

6 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
Jan 3, 2026 8:55 PM UTC

Downloading the Microsoft Video Studio package 2013 may work for Elements 2019.  If that doesn't solve the problem, try installing the program in Compatibility Mode. (Right-click on the Setup.exe file and choose Properties.  Then follow the instructions found here.)

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Lindsay330401364qkmAuthor
Jan 4, 2026 4:54 AM UTC

I have no idea but nothing is working. I included a screen recording. Hopefully that comes through.

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Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
Jan 2, 2026 2:30 AM UTC

What OS are you using?  And when you say version 19, are you referring to Elements 2021? If you are on Windows, try downloading and installing the Microsoft Visual Studio 2013 package.  Download both the x86 and x64 versions of the file to install.

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Lindsay330401364qkmAuthor
Jan 3, 2026 3:05 PM UTC

I'm running Windows 11 and trying to use Photoshop Elements 2019

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Glenn 8675309
Glenn 8675309
Legend
Dec 27, 2025 11:29 AM UTC

Have you installed all of the system updates, in particular video card/ video driver updates?

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Lindsay330401364qkmAuthor
Dec 31, 2025 9:55 PM UTC

Yes, they're all up to date.

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