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AnthonyDerby
Participant
January 9, 2020
Question

Duplicated Thumbnails in Organiser

  • January 9, 2020
  • 2 replies
  • 238 views

Following copying files when updating versions of Elements, some of the thumbnails have been duplicated, sometimes 4 times making browsing in Organiser unmanageable. Apart from manually deleting thousands of duplicates, is there a quick way?

Any idea why they might have duplicated in the 1st place please?

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2 replies

MichelBParis
MichelBParis
Legend
January 9, 2020

Also, if using Mac, did you use Time Machine?

Did you store your library on a NAS?

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
January 9, 2020

What OS are you using?  What are the versions that you updated from and to?  When you updated the version, you should have been given the opportunity to convert the catalog to the newer version.  If you did this, there would have been no reason to copy your media files.  So were you also updating/changing your hardware - new computer or hard drive?

 

We need more information to figure out what happened here.

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