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J
jacques33395465a0xt
Participant
November 5, 2023
Question

écran d'accueil blanc sous photoshop elements 2023

  • November 5, 2023
  • 3 replies
  • 258 views

Depuis plusieurs semaines je ne peux plus ouvrir adobe photoshop elements 2023 (acquisition en avril 2023) ; écran blanc et aucune autre information (cf. image jointe).

Je suis sous Windows 10 Famille, version 22H2. Système d’exploitation 64 bits, processeur x64.  Intel(R) Core(TM) i5-4440 CPU @ 3.10GHz 3.10 GHz. Je n'ai rien modifié sur le PC et l'application fonctionnait parfaitement avant. 

J'ai tenté de renommer le fichier "sniffer" en "old.sniffer" mais toujours le même problème !  Merci d'avance à ceux qui auront la solution... 

    This topic has been closed for replies.

    3 replies

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    November 5, 2023

    So, are you unable to get to the Welcome Screen?  If that is the case, then go to the following folder location and double-click on the PhotoshopElementsEditor.exe file:

    C:\Program Files\Adobe\Photoshop Elements 2023

     

    Do not be confused by the fact that the folder has a blue icon rather than the standard yellow windows folder icon.  Also, be careful to identify the correct file name. 

     

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    November 5, 2023

    Are you able to open the Organizer? 

     

    Press and hold Alt+Control+Shift immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.

     

    Have you tried to reinstall the program?  If not, uninstall the program and accept the option to delete preference files.  If you also have Premiere Elements, uninstall that program also.  Reinstall the program(s).

     

    If none of these options work for you, try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Hours of operation outside of the United States are limited.

    J
    jacques33395465a0xtAuthor
    Participant
    November 5, 2023

    Not at all. As soon as I start Photoshop I get a white screen showwing only  "adobe photoshop elements 2023" and nothing else. In my situation, do you still suggest to uninstall  the program ? If yes is your answer, how do I install it again after, considering I bought it by the internet ? Thank you for your help. 

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    November 5, 2023

    You need to ask program questions in the forum for the program you are using
    To ask in the forum for your program please start at https://community.adobe.com/
    Moving from Using the Community (which is about the forums) to the correct forum

    J
    jacques33395465a0xtAuthor
    Participant
    November 5, 2023

    Thank you !

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