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Participant
June 28, 2022
Question

Edited Images Saved as 'Broken'

  • June 28, 2022
  • 1 reply
  • 114 views

Photoshop Elements 2022 Problem:

After editing a photo in the Editor, it shows in the Organizer as a “broken” unusable image.

This is not the case with every photo, but it’s happened to me twice so far. 

Situation:

  1. My old Dell PC had become unbearably slow so we replaced it with a new Dell XPS 8950 with Windows 11.
  2. When the new PC was up and running, I logged into the Adobe website and downloaded Photoshop. 
  3. Just before purchasing the new PC, I’d made a backup of my Photoshop catalog/images, so after installing the Photoshop Elements software, I restored the backup to the new PC.  (There were more than 39,000 images; 149 of them did not restore, but that was not a problem for me because I found I could recapture them from the backup drive).
  4. I checked out the folders in the Organizer and all seemed to be in good order.
  5. Then I tried editing.  The first two or so photos were without issue, but then I came upon one that went horribly wrong. 
  • I did the edits to the photo, which including adding a text date in the lower right corner.
  • I did NOT flatten the image, but saved it as psd.
  • I also specified it was to be saved as part of a version set.
  • Then I closed the photo in the Editor.

When I looked at this photo in the Organizer, the image did not display.  It showed as a “broken” image.  Also, it cannot be edited.  As far as Photoshop is concerned, I lost that photo.

How do I stop this from happening?

This topic has been closed for replies.

1 reply

Greg_S.
Community Expert
Community Expert
June 29, 2022

Your edits may have created a file that exceeds the maximum allowable file size.

If this is not the case, please give us a screenshot of your broken image icon and, if possible attach a problem file to your post.

Joanna SAuthor
Participant
July 6, 2022

The problem happened twice, two days in a row, but, though I've been performing edits nearly every day since then, there has been no recurrence. I'm relieved, but since I don't know what caused it in the first place, I'm still a little on edge. If it happens again, I'll do as you said and capture/post all that I can to provide more clues. BTW, it wasn't a file size over the max. I appreciate your response, Greg_S. Thank you.