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markb09231949
Participant
March 20, 2021
Question

editor stopped working buttons frozen

I just downloaded the recenr 1.2 update and now elementew 2021 will load properly, butr the editor  stopped workimg.

When I select photo(w) for editing they load into the editing space normally but in smart fix a tptally different photo shows up and no editing controls have any response. I click and nothing happens. I have been forced to return to using the previous (2020) version and feel like I have just wasted m y money buting a buig laden program. Any help out there? 

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6 replies

PankajBhatia17796661
Adobe Employee
Adobe Employee
March 31, 2021

Hi
We can help you around this. Can you please let us know the system configuration and  so that we can look into it.

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markb09231949
Participant
March 31, 2021

what info do you need? Not sure where to find it

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Glenn 8675309
Legend
March 31, 2021

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Glenn 8675309
Legend
March 20, 2021

Restart your computer, not just the program, but the entire computer. 

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markb09231949
Participant
March 28, 2021

Havwe done that, still have the problem, have deleted and reloaded the program, nothing helps

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