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PeterCFrei
Participant
September 2, 2018
Answered

Elemenst 2018: After searching in the searchingtool, it is not possible to get back in the organizer view

  • September 2, 2018
  • 2 replies
  • 555 views

When searching somthing in the searching tool, the Pictures will be shown. Then, when I want go back in the Organizer View, the Programm has an error.

I can't select Pictures, the screen with tags and albums is not shown also the List where I can select the fast editer (bellow) is not showing.

The same thin happens, wehn I make fast corrections, then I also can't go back.

I have reparired the Programm and did a new installation, but the error is still here.

What can I do?

I Use Windows 10 on a HP Omen Notebook

Intel Core i7-7700 HQ

16 GB RAM

SSD Disk  GB Disk with the programms

HDD  TB with the data

This topic has been closed for replies.
Correct answer saurabh23d

Can you please try the steps mentioned in Troubleshoot slideshow and video playback issues under following section "Issue: Slideshow plays with no options visible or shows blank screen"

2 replies

P
PeterCFreiAuthor
Participant
September 3, 2018

For Adobe Team:

I have a Adobe Serial number, ist for Windows 10 and I use the German Version

S
saurabh23dCorrect answer
Participating Frequently
September 12, 2018

Can you please try the steps mentioned in Troubleshoot slideshow and video playback issues under following section "Issue: Slideshow plays with no options visible or shows blank screen"

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PeterCFreiAuthor
Participant
September 14, 2018

Thanks for the hint. But it did not work (because I don't find the Adress in the registry. This is Special but...

I will work with the second screen, so I close this problem

Y
Adobe Employee
yachikag68482697
Adobe Employee
September 3, 2018

Hi,

After you did search, you may probably be seeing the attached screen. Please make sure after you do search, you have to click on Grid button to go back to Organizer view. Even if it doesn't resolve your issue, please share the exact steps and screenshot and also share your graphics card details.

P
PeterCFreiAuthor
Participant
September 3, 2018

Hi

Thank you for your feedback. This is not the solution but you gave me a important hint.

The error is only, when I'm woking only with the Notbook screen.

When I connect the external monitor, the Programm runs well.

Grafic Cards:

My Notbook has two:

- Intel HD Graphics 630

- NVIDA GeForce GTX 1050 Ti

I use the german version of Photoshop Elements 2018

The Steps:

I go to the search tool, and select for example jet

Then I click Raster(Grid). And then, not the whole Screen is chanching as you see in Screenshot 2 and it is not possible to do anything with the selected Pictures. Then I have to restart the Programm.

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