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Participant
December 13, 2022
Answered

Element Initial purchase has Email wrong! Horrors!

  • December 13, 2022
  • 2 replies
  • 236 views

I just purchased Elements and realized I misspelled my email - it won't work! I can't figure out where to go to contact someone to correct this mistake. What should I do? Please be specific.  Payment went through with Paypal so they have the money.

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Correct answer Greg_S.

If you purchased from Adobe, contact Adobe support. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html. Hours of operation outside of the United States are limited. See the phone link for details.  Chat will also only be available during the hours of operation in your region.

2 replies

Greg_S.
Community Expert
Greg_S.Community ExpertCorrect answer
Community Expert
December 13, 2022

If you purchased from Adobe, contact Adobe support. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html. Hours of operation outside of the United States are limited. See the phone link for details.  Chat will also only be available during the hours of operation in your region.

BjpdxAuthor
Participant
December 20, 2022

Thank you! That worked!

BjpdxAuthor
Participant
December 13, 2022

I should say they said they will email me the confirmation links to download the software.  The links will go nowhere because the misspelled email will go nowhere. It is not an address.