Skip to main content
Participant
April 23, 2017
Answered

elements 10 [Unable to open Canon G9X Raw files]

  • April 23, 2017
  • 1 reply
  • 514 views

Hi,

I have recently brought a canon G9x and have elements 10 but are unable to open the raw files.

I downloaded the DNG converter but when I opened a file that contained CR2 files it didn't recognise them and said that there were no compatible files found?

Cheers Rob

    This topic has been closed for replies.
    Correct answer Jeff Arola

    Do you have the G9X Mark II or the earlier G9X model?

    Did you try installing the 9.10 dng converter to see if it works?

    Is your mac able to upgrade to macOS Sierra 10.12?

    macOS - How to Upgrade - Apple

    If you have the older Canon G9X, then you can use the 9.6.1 dng converter and that should work on your 10.9.5 OS X

    Adobe - Adobe Camera Raw and DNG Converter : For Macintosh : Adobe DNG Converter 9.6.1

    how to use the adobe dng converter

    Camera Raw: How to use Adobe DNG Converter - YouTube

    With the dng converter one just points to the Source folder, not to the actual files inside.

    1 reply

    MichelBParis
    Legend
    April 23, 2017

    rob.mcc  wrote

    Hi,

    I have recently brought a canon G9x and have elements 10 but are unable to open the raw files.

    I downloaded the DNG converter but when I opened a file that contained CR2 files it didn't recognise them and said that there were no compatible files found?

    Cheers Rob

    See:

    Cameras supported by Camera Raw

    The G9X Mark II requires DNG converter 9.9 (the latest is 9.10)

    Is your DNG converter version at least 9.9 ?

    rob_mcc1Author
    Participant
    April 23, 2017

    I have tried that but it requires OS X 10.10 and mine is 10.9.5.

    I have tried to update but 10.10 does not appear to be available?

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity ExpertCorrect answer
    Community Expert
    April 24, 2017

    Do you have the G9X Mark II or the earlier G9X model?

    Did you try installing the 9.10 dng converter to see if it works?

    Is your mac able to upgrade to macOS Sierra 10.12?

    macOS - How to Upgrade - Apple

    If you have the older Canon G9X, then you can use the 9.6.1 dng converter and that should work on your 10.9.5 OS X

    Adobe - Adobe Camera Raw and DNG Converter : For Macintosh : Adobe DNG Converter 9.6.1

    how to use the adobe dng converter

    Camera Raw: How to use Adobe DNG Converter - YouTube

    With the dng converter one just points to the Source folder, not to the actual files inside.