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Participant
November 1, 2021
Question

Elements 11: new printing issue

  • November 1, 2021
  • 1 reply
  • 337 views

Hi! I have been using photoshop elements 11 on my laptop (windows 10) to print to my epson printer (cable connected) for over a year now, with mild issues that I could figure out on my own. This time I am stumped because it seemed to happen out of nowhere. After selecting print settings, I click print and receive a pop up saying "photoshop can not print this document". I am able to print the same document using photoshop 2021, however prefer the simplicity of elements 11.  I have cycled the power on the printer and the laptop. Checked for updates. I can print from notepad without issue. I have uninstalled and re-installed elements 11 and that did not fix the issue. I am attempting to print .jpgs and this error has happened with at least 7 different .jpg files on three different types of media. Please help!

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1 reply

Community Manager
January 17, 2022

Hi,

 

Can you please share a screenshot of the issue you are facing? Also, did you recently update windows or the printer driver?

 

Regards,

Aaron