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Participant
May 7, 2017
Question

Elements 11 suddenly stuck at User License Agreement screen

  • May 7, 2017
  • 1 reply
  • 242 views

After using this program today, I closed it and then discovered I needed to use it again.  When I tried it got stuck at the User License Agreement screen. I clicked "Agree", the screen disappears and then a second or two later, reappears and Elements never starts.  I have tried shutting down the computer and restarting.  The same thing happens every time. I am using WIndows 10 and have installed the latest updates. Help! I really need to process these photos so they can be sent out.

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1 reply

Adobe Employee
May 8, 2017

Hi,

Please find the solution to your issue in the following help article:

Software License Agreement reappears after you click Accept

Please let me know in case of any queries.

Thanks,

Arshla