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Participant
November 20, 2017
Question

Elements 11 text engine error

  • November 20, 2017
  • 1 reply
  • 194 views

Hello,  we are a seniors computer club need help

Text stops working in elements 11, deselected the font preview size in preferences and deleted *fntcache*.dat this works for a while but stops again, this only happens with 11 I have senior students with elements 7 through to 14 and not a problem. Any one got any other suggestions .

bsscc

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    1 reply

    MichelBParis
    Legend
    November 21, 2017

    https://forums.adobe.com/people/byron+shire+senc70421276  wrote

    Hello,  we are a seniors computer club need help

    Text stops working in elements 11, deselected the font preview size in preferences and deleted *fntcache*.dat this works for a while but stops again, this only happens with 11 I have senior students with elements 7 through to 14 and not a problem. Any one got any other suggestions .

    bsscc

    The problem was the result of an update in Windows 10 Creator. Depending on the way you install additional fonts, you may get that error. The workaround to re-install the fonts fails when you close Windows. Nothing is changed in Adobe apps... That issue was soon identified and Microsoft promised a solution in the Windows 10 Creator 'Fall' edition. That update is now in the process of being installed and there are reports that the issue is solved. I don't have additional fonts, so I can't check myself.

    For those wanting to start the 'Fall' update manually, be aware that it may take three hours and several re-boots.