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justinen3806177
Participant
December 21, 2017
Question

elements 12 crashing

  • December 21, 2017
  • 2 replies
  • 656 views

I've had elements 12 since it came out and has worked great but within the past year it's been crashing at least twice for every 100 photos I edit. My MacBook pro has the upgraded RAM and memory and has never had an issue before about last year. It's now starting to really annoy me! Is it me or is it because the program is old or what? Thanks.

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2 replies

Known Participant
February 14, 2018

I am using Windows 10 (for the past 2years) and Photoshop Elements 12. Elements keeps crashing every 20-30mins no matter what I am working on in the Organizer. It never used to crash however  I noticed it started crashing soon after the issue of the Google Maps connection was resolved late last year. Anyone got any thoughts?

Peru Bob
Community Expert
Community Expert
February 14, 2018

Try updating or rolling back your graphics driver directly from the video card manufacturer's site.

Known Participant
February 15, 2018

Where on the device manager would I find details on the video card and graphics driver please?

Peru Bob
Community Expert
Community Expert
December 21, 2017

What operating system are you using?

justinen3806177
Participant
December 22, 2017

mac OS high sierra version 10.13.1